Policy
Returns
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 14 days from the date you purchased it.
Shipping
Domestic Shipping Policy
All orders are processed within 2 days. Shipments do not occur on weekends or holidays. If we are experiencing a high volume of orders, please allow for up to 4 days before your order is processed,
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Shipping rates and delivery estimates
USPS | First Class Mail (1-3 Days) - $1.00
Priority Mail (1-3 business days) - $8.50
Priority Mail EXRESS * (overnight) - $27.345
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Shipment Confirmation and Order tracking
You will receive a shipment confirmation and tracking number 1-2 days after the order is processed.
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Customs, duties, and taxes
ShePharaoh Beauty is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
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Damages
ShePharaoh Beauty is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
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Bookings
There is a $5.00 deposit when booking an appointment, this will be included in your final total at the end of service. We strongly suggest pre-booking any fills after your service before leaving the spa to ensure you are able to get an appointment at the time and date needed so that you avoid any additional fees for retention loss/grown out lashes.